FAQs

Q1: How quickly can you respond to emergency carpet cleaning requests?

Ans: We get it – emergencies don’t wait! Our Emergency Carpet Cleaning Geelong team can typically be at your door within 2-4 hours for urgent cases like floods or major spills. For less critical stains? Same-day service is our standard. We’ve even had customers call us at midnight after party disasters – and we answered!

Q2: What types of stains can you remove?

Ans: From wine to ‘what IS that?’ – we’ve seen it all! Our carpet stain removal in Geelong handles everything: pet accidents, red wine, coffee, ink, grease, you name it. The only limit? How long it’s been sitting. Pro tip: Blot (don’t rub!) spills until we arrive for best results.

Q3: Is your cleaning safe for kids and pets?

Ans: Would we use it in our own homes? Absolutely! As parents and pet owners ourselves, we only use eco-friendly, non-toxic solutions for carpet steam cleaning in Geelong. Your fur babies and little ones can safely play on carpets just 2-4 hours after we finish.

Q4: How long does it take for carpets to dry after cleaning?

Ans: No one likes soggy socks! Thanks to our advanced extraction methods, most carpets are walkable in 2-4 hours (compared to 24+ with old-school methods). We’ll even position fans to speed things up. Pro tip: Avoid white socks for a few hours just in case!

Q5: Do you move furniture before cleaning?

Ans: We treat your home like our grandma’s house – with care! We’ll move standard furniture at no extra cost (sofas, tables, etc.). For pianos or antiques? We’ll work around them unless you want help. Just let us know your preferences when booking your professional carpet cleaning in Geelong.

Q6: What’s the difference between steam cleaning and dry cleaning?

Ans: It’s like a spa day vs. a quick shower for your carpets! Our steam cleaning (actually hot water extraction) gives a deeper clean, removing allergens and bacteria. Dry cleaning works for light maintenance. For most Geelong homes with kids/pets, we recommend steam, it’s worth the extra couple hours drying time.

Q7: How often should I get my carpets professionally cleaned?

Ans: Think of it like dental cleanings for your floors! Every 12-18 months keeps carpets fresh and extends their life. Busy households with pets/kids? Every 6-12 months. We’ve got customers who swear by our same day carpet cleaning service in Geelong right before major events too!

Q8: Do you offer discounts for recurring or large-area cleaning?

Ans: Who doesn’t love a good deal? Absolutely! Regular customers get 10% off, and we have special rates for whole-house or commercial carpet cleaning in Geelong. Just ask when booking – we’re always happy to work within budgets.

Q9: What if I’m not satisfied with the cleaning?

Ans: We won’t rest until you’re thrilled! In our years of serving Geelong, we’ve only had 2 customers request a re-clean – and both left happy after we made it right. Your satisfaction is 100% guaranteed. No fine print, no arguments – just great service.